Last Updated: September 24, 2026
At Dear Mixed Me, our books are produced on demand after an order is placed. Because each product is specifically manufactured for an order, we generally cannot accept returns simply because a customer changes their mind.
Lulu’s current Lulu Direct guidance similarly states that print-on-demand products are generally not eligible for returns or refunds for buyer’s remorse, incorrect selections, or other issues unrelated to a print/manufacturing defect.
However, we want to make sure genuine order and product problems are handled fairly.
Because our products are printed on demand, we generally do not accept returns or issue refunds for:
This does not affect any rights you may have under applicable consumer-protection laws.
If your book arrives damaged or has a printing or manufacturing defect, please contact us.
Email:
Please include:
We may request additional information to investigate the issue.
If the issue is confirmed to be a manufacturing or printing defect, we will work with our fulfillment partner to determine an appropriate resolution, which may include a replacement or refund.
Lulu currently provides a 60-day replacement period for qualifying manufacturing defects.
If you receive a product that does not match your order, please contact us at:
We will investigate the order and work with our fulfillment partner to resolve the issue.
If your order does not arrive within a reasonable period after the estimated delivery window, contact us.
We will review the tracking information and, where appropriate, work with our fulfillment partner or carrier to investigate.
Because orders are printed on demand, cancellation must be requested quickly.
Our Lulu Direct store currently uses a 1-hour production delay. During the production-delay period, we can cancel an order through Lulu Direct. Once an order has passed the production delay and entered production, cancellation generally is no longer possible.
If you need to cancel an order, contact us immediately:
Cancellation requests are not guaranteed after an order has entered production.
If a refund is approved, it will generally be issued to the original payment method.
The time required for the refund to appear may depend on your payment provider or financial institution.
Customers are responsible for reviewing their order information before submitting an order, including:
We cannot guarantee that changes can be made after an order enters production.
Nothing in this policy is intended to limit or exclude any consumer rights or remedies that cannot legally be excluded under applicable law.
For refund, replacement, cancellation, or return questions:
Dear Mixed Me
Email: info@dearmixedme.com